ZaakAfhandelApp
The citizen-facing case-status portal on your . Citizens follow their cases, request status, upload documents. ZGW APIs, archief-koppelvlakken, audit trail. No separate SaaS, no second login for case-workers.
One portal for citizens and case-workers.
Citizens land at jouwgemeente.nl/zaken and see their active dossiers. Case-workers operate in the same Nextcloud where they store the documents. Both sides see the same records, each with the right authorisation.
ZGW APIs out of the box.
Zaken, Documenten, Catalogi, Besluiten, Klanten — all five ZGW APIs ready the moment the app is configured. No separate adapter applications.
Archive interfaces (Netherlands).
ToepassingsProfiel Metagegevens (TMLO) and Archiefwet 2026 compliant. DocuDesk archives automatically per your retention rules.
Citizen portal at jouwgemeente.nl/zaken.
Citizens follow their active cases, ask for status, upload documents. DigiD or eIDAS login via OpenConnector. No extra portal URL to remember.
Audit trail per case.
Every status change, every document, every case-worker action gets a tamper-evident trail. Ready for inspection, annual report, or appeal.
Workflow engine included.
Standard case-type workflows for the most common processes. Configurable without code; configuration survives upgrades.
One portal, two sides, every step audited.
Scroll the cards. Each pins as you reach it; the next slides up to cover.
Citizen-facing portal, case-worker queue.
Citizens land at jouwgemeente.nl/zaken and follow their cases. Case-workers process the same cases inside Nextcloud. Both sides see the same records, each with the right authorisation.
See ZaakAfhandelAppFive APIs ready the moment you configure.
Zaken, Documenten, Catalogi, Besluiten, Klanten. All five ZGW APIs come up the moment the app is configured. No separate adapter applications, no integration project.
See OpenRegisterTMLO archival, tamper-evident trail.
Every status change, every document, every action gets a tamper-evident trail. DocuDesk archives per TMLO and Archiefwet 2026. Audit, annual report, or appeal: the evidence is ready.
See DocuDeskThe case-worker's morning view.
Install ZaakAfhandelApp and these widgets show up on every case-worker's dashboard. Open cases first, citizen messages next, deadlines below.
My open cases
Active cases for the logged-in case-worker. Late ones in red, the next stage one click away.
Citizen messages
Inbound messages and document uploads from the citizen portal. Each linked to its case.
Deadlines this week
Statutory deadlines across the queue. Pre-warning before the day, escalation after.
Two sides of the case, one Nextcloud.
Three integration paths that pull the case-worker view into Nextcloud and route the citizen-side login through DigiD or eIDAS. Most of the day-to-day flow rides on native apps.
Citizen email lands on the case automatically; attachments file themselves under the case dossier; deadlines appear in Calendar; the team kanban runs in Deck. The case-worker stays in the same Nextcloud all day.
See the integration guide